Terms

Terms

Beanhand is a free website operated by Wang Pengkun, an individual. By using the site you agree to these terms. If you do not agree, do not use the site.

What the site is

The site provides general information about public U.S. airline-refund rules and a template you can fill in, copy, and send yourself. It is not legal advice. It is not a law firm. Using it does not create an attorney-client relationship. It does not replace a lawyer.

Some states regulate people and websites that prepare legal documents for someone else. Beanhand does not review your facts, choose a strategy, or tell you what you should do. You decide whether the template matches your records. If you want advice about your own situation, talk with a lawyer licensed to help you.

No outcome is promised

Nothing here promises a refund, a particular dollar amount, or a response from an airline, the U.S. Department of Transportation, or a card issuer. Rules change. Pages show a “last verified” date and link to official sources. You are responsible for checking those sources and your own documents before you rely on a page or send a letter.

You act for yourself

We do not contact airlines, ticket agents, DOT, or card issuers for you. We do not file complaints or disputes. You are responsible for what you send and for the accuracy of what you type into the letter.

Acceptable use

Do not use the site to mislead anyone, including by sending a letter that states facts you know are wrong. Do not try to break the site or the host.

No warranty

The site is provided as-is and as available. To the extent the law allows, we disclaim warranties of accuracy, completeness, fitness for a particular purpose, and non-infringement. Consumer-protection rights that cannot legally be waived are not waived.

Limitation of liability

To the extent the law allows, Wang Pengkun is not liable for lost money, lost time, or other damages arising out of your use of the site, a letter you send, or a decision by an airline, agency, or card issuer. This limit does not apply where the law does not allow it.

Changes

The site and these terms can change as pages are updated. The version you use is the one published at that time. These terms cover use of the website. They are not a contract with an airline.

Contact

Questions about these terms: [email protected].